Returns & Exchanges
At Venezianico, we strive to ensure your timepiece meets every expectation, which is why we offer a 14-day return window for items in their original, unworn condition. Our goal is to provide a seamless experience for those who need to exchange their watch or request a full refund.
Initiate the Request
Contact our customer support team or visit our online portal with your order number and email address to begin the return process.
Prepare the Package
Carefully place the watch in its original Venezianico presentation box, ensuring all protective films, manuals, and warranty cards are included.
Ship the Timepiece
Affix the provided prepaid shipping label to your package and drop it off at the nearest authorized courier location.
Quality Inspection & Refund
Once our master watchmakers verify the condition of the return, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing